Dear VGlover, thank you for buying from us!
Each of our creations is unique in its kind, entirely handmade, so every possible imperfection is to be considered as a feature of uniqueness of the product and not as a defect! We are sure that you will fall in love with it as we did when we created it!
But if the spark does not spark, do not worry, you can decide to return the purchased creation within 15 days from the date of delivery of your order.
Here’s what you’re gonna do:
1 Put the creations in their original packaging, making sure that the tags are attached and that everything is in perfect condition as you received it (NB: the product must not have been used), insert inside the return form filled with your data, Wrap everything and seal with tape
2 Think about it one last time... sure you want to leave your VG creation? You could become inseparable companions! But if you really don’t want to give her a chance
3 Contact us at the email address firstname.lastname@example.org writing in the subject "RETURNED, name and number of your order" (send the email is essential to make the return).
At this point your request will be taken care of by the girls of our glitterato customer care
4 Send the package with the courier you prefer to the address:
VIA PIRANO 8
61010 TAVULLIA (PU)
the shipping costs will be borne by you.
So what happens now?
Our Team will receive your return and will take care of it, evaluating the actual conditions of the returned product, within 10 working days from the delivery of the package in our office, then we will refund the amount paid by you (excluding any shipping and cash on delivery) with the same payment method you used for the initial order. If the product has been paid for on delivery, you can send, together with the form, your bank details so that you can proceed with a bank transfer.
Do you need support?
Contact us at 340.9525124 (Mon-Fri 9/17) and we will be happy to give you our help!
Keep following us and be inspired by our creations, we hope you will soon find the one that will make you fall in love!